Shipping Policy 运送政策

At Jerries, every order is carefully packed with love before it begins its journey to you.

We are committed to ensuring your order arrives safely and as quickly as possible. Please read our shipping policy before placing your order.

1. Shipping Coverage 配送地区

We currently ship within Malaysia only.

Shipping is available to:

• West Malaysia (Peninsular Malaysia)
• East Malaysia (Sabah & Sarawak)

At this time, we do not offer international shipping.

我们目前仅提供马来西亚境内配送服务。

配送地区包括：

• 西马（Peninsular Malaysia）
• 东马（Sabah & Sarawak）

目前暂不提供国际配送服务。

2. Shipping Fees 运费说明

运费说明

Shipping charges are calculated automatically at checkout based on the delivery destination.

West Malaysia (Peninsular Malaysia)

• Orders below RM150: Flat Rate RM8
• Orders RM150 and above: FREE Shipping

East Malaysia (Sabah & Sarawak)

• Orders below RM300: Flat Rate RM16
• Orders RM300 and above: FREE Shipping

运费将根据配送地区于结账时自动计算。

西马（Peninsular Malaysia）

• 订单未满 RM150：统一运费 RM8
• 订单满 RM150：免运费

东马（Sabah & Sarawak）

• 订单未满 RM300：统一运费 RM16
• 订单满 RM300：免运费

3. Order Processing & Dispatch 订单处理与出货时间

Orders are processed within 1–3 business days after payment has been successfully verified.

Our warehouse operates from Monday to Friday only.

Orders are dispatched on business days only.

We do not process or dispatch orders on:

• Saturdays
• Sundays
• Malaysian Public Holidays

Orders placed after 12:00 PM (MYT), on weekends, or on public holidays will be processed on the next business day.

During new launches, promotional campaigns, or festive seasons, processing times may be slightly longer.

We appreciate your patience and understanding.

所有订单将在付款确认后 1–3 个工作天内安排处理及出货。

仓库营业时间：

星期一至星期五

Jerries 仅于工作日安排订单处理及寄送。

以下时间不安排出货：

• 星期六
• 星期日
• 马来西亚公共假期

每日 中午 12:00 PM（MYT） 为订单处理参考时间。

于中午 12:00 PM 后完成付款、周末或公共假期期间的订单，将于下一个工作天开始处理。

新品上市、促销活动及节日期间，由于订单量增加，处理时间可能会稍有延迟，感谢您的理解与耐心等候。

4. Estimated Delivery Time 配送时间

Estimated delivery time after dispatch:

West Malaysia ：2–5 business days

East Malaysia ：3–7 business days

Please note that delivery times are estimates only and may vary depending on the courier service, weather conditions or unforeseen circumstances.

商品寄出后的预计配送时间：

西马 ：约 2–5 个工作天

东马 ：约 3–7 个工作天

以上时间仅供参考，实际配送时间可能因物流公司安排、天气、公共假期或其他不可抗力因素而有所调整。

5. Courier Partner 配送方式

All orders are shipped via EasyParcel and its appointed courier partners.

Once your parcel has been dispatched, a tracking number will be sent to your registered email.

所有订单均透过 EasyParcel 及其合作物流伙伴配送。

订单寄出后，系统将发送包含 Tracking Number（物流追踪号码） 的电子邮件至您注册的邮箱。

6. Order Tracking 包裹追踪 

Customers may track their parcel using the tracking number provided after dispatch.

If you do not receive your tracking information within 3 business days after placing your order, please contact our Customer Care team.

您可使用 Tracking Number 于物流公司官网查询包裹配送进度。

若下单后三个工作天内仍未收到物流通知，请与我们的 Customer Care 团队联系。

7. Shipping Address 收件资料

Please ensure your shipping information is correct before placing your order.

This includes:

• Recipient's Name
• Contact Number
• Delivery Address
• Postcode

Jerries will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Any additional shipping costs incurred for re-delivery will be borne by the customer.

请于下单前确认以下资料填写正确：

• 收件人姓名
• 联络电话
• 收件地址
• 邮政编码

因收件资料填写错误或不完整所造成之配送延误、退件或配送失败，Jerries 恕不负责。

若需重新寄送，相关运费将由顾客承担。

8. Failed Delivery 无法配送

If a parcel is returned to us due to:

• Incorrect shipping information
• Unclaimed parcel
• Customer unavailable
• Refused delivery

The customer will be responsible for the reshipping fee.

若包裹因以下原因退回：

• 地址填写错误
• 无人签收
• 未领取包裹
• 拒绝收件

重新配送所产生之运费将由顾客自行承担。

9. Shipping Delays 配送延误

While we strive to deliver every order promptly, delays may occasionally occur due to:

• Courier operational issues
• Public holidays
• Extreme weather conditions
• High order volume during promotions
• Other unforeseen circumstances

Jerries is not liable for delays caused by third-party courier services.

我们会尽力安排订单尽快送达。

然而，若因以下原因导致配送延误：

• 物流公司作业
• 公共假期
• 恶劣天气
• 促销期间订单量增加
• 其他不可抗力因素

Jerries 恕无法承担因第三方物流造成之延误责任。感谢您的理解与耐心等候。

10. Need Assistance? 需要帮助？

If you have any questions regarding your shipment, please feel free to contact our Customer Service.

如果您对于配送有任何疑问，欢迎随时联系我们的 客服 团队。

💙 A Note from Jerries 来自 Jerries 的一段话

Thank you for choosing Jerries.

Every order is prepared with care because we believe every woman deserves to receive something made with confidence, comfort and love.

We can't wait for your new favourite outfit to arrive.

感谢您选择 Jerries。

每一份订单，我们都会细心包装，希望它能安全、完整地送到您的手中。

因为我们相信，每一位女生都值得拥有一份兼具舒适、自信与美感的穿着体验。

Pretty Isn’t a Size. Confidence in Every Look.